RETURN AND REFUND POLICY

At Santa Gloria, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return policy, allowing you to return items within 30 days of receiving them.

Eligibility for Returns

To be eligible for a return:

• Items must be in their original condition (unworn, unused, with tags attached, and in the original packaging).

• A valid receipt or proof of purchase is required.

Initiating a Return

To start the return process:

1. Contact us at sales@santagloria.it.

2. Once your request is approved, we will provide a return shipping label and detailed instructions.

3. Returns sent without prior authorization will not be accepted.

If you have questions or need further assistance, please reach out to sales@santagloria.it.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at sales@santagloria.it so we can resolve the issue quickly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products.

• Gift cards.

If you’re unsure whether a product is eligible for return, feel free to contact us for clarification.

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be issued to your original payment method.

• Please note: It may take some time for your bank or credit card company to process the refund.

If you have any further questions about our return or refund process, don’t hesitate to contact us at sales@santagloria.it.